Infrastructure

Systems

We work on various fully-integrated systems. The primary system is the backbone of our business and well-known in the legal fraternity.

Our highly advanced workflow engine developed in-house to track, measure and monitor high volumes of matters as well as to overcome certain restrictions within the Primary system. Our call centre collection system is well known in the collection industry for being top of its class.

These fully-integrated systems allow us to track each matter, manage its allocation from one strategy to another and to monitor and manage its progress on a daily basis.

Systems
IT

IT

We have highly advanced IT capabilities allowing us to implement best of breed technologies. Our IT Department consists of a Software Development team, an IT Infrastructure team and a Business Intelligence team. This sets us apart and has seen a marked increase in our efficiencies and effectiveness in dealing with high-volumes, inevitably resulting in an overall increase in our service levels to our clients.

Some examples of this are through our use of:

• Single and bulk SMS's and E-mail campaigns
• Specialized Debit Order payments and Account Holder Verification
• Workflow Engine
• Advanced data analysis through real-time dashboards and BI tools
• Recording of all calls and quality assurance
• Scheduled and customized reporting and emailed alerts, etc.

We also have advanced redundant systems in place as part of our disaster recovery processes as well as strict IT access and data security

Some of our clients include

Boodle Direct Axis Foschini FNB Lewis Wonga Tenacity MBD iSmart